Wiping your device to delete your device
Before you switch to a new device or give away your current BlackBerry device, you should wipe it. A security wipe is
designed to permanently delete all of the data on your device so it can't be recovered. This data includes email accounts,
downloaded apps, media files, documents, browser bookmarks, and settings. A security wipe is also designed to turn off
BlackBerry Protect so that another person can set up the device.
If you have the BlackBerry Protect anti-theft feature turned on, to complete the security wipe, you must enter your
Wipe your device
Before you wipe your BlackBerry device, consider backing up your data on a computer. You can use BlackBerry Link to
back up your device data. To download the latest version of BlackBerry Link to your computer, visit
On the home screen, swipe down from the top of the screen.
Settings > Security and Privacy > Security Wipe.
Do one of the following:
• Tap Delete Data. Type the password for your BlackBerry ID. Tap Verify.
• Type blackberry. Tap Delete Data.
When the security wipe is completed, your device turns off automatically. To turn on your device, press the Power/
Lock key. When the security wipe is completed, BlackBerry Protect is also turned off. To turn on BlackBerry Protect,
Settings > BlackBerry Protect.
Tip: If you plan to give away or recycle your device, remember to also remove your SIM card and media card.