Finding and protecting a lost device
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect the data on your
device if your device is ever lost or stolen. You can turn on BlackBerry Protect when you first set up your device, or later in
your device settings. You can manage up to seven devices from your BlackBerry Protect account.
After you turn on BlackBerry Protect, visit
and sign in with your BlackBerry ID. On the
BlackBerry Protect website, you can view the current location of your device on a map, make it ring (even if it's in silent
mode), or display a custom message on your locked device to provide instructions about how to contact you. If your device
is stolen, you can remotely lock it, change the password, or delete all of the data from your device. When you flag your
device as stolen and delete all of the data from your device by using the BlackBerry Protect website, BlackBerry Protect
remains enabled on your lost or stolen device. If someone finds your device, that person can't set it up without knowing
your BlackBerry ID.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to
remotely change your password or view the location of your device.
Security and backup
About anti-theft protection
When you turn on BlackBerry Protect, anti-theft protection is turned on. Someone else can't do the following without
knowing your BlackBerry ID:
• Turn off BlackBerry Protect.
• Delete the data on your device by using the Security Wipe feature on the Settings menu.
• Set up your device to use after wiping your device by incorrectly entering a password 10 times.
When BlackBerry Protect is on, if someone tries to set up your device with a different BlackBerry ID, the device becomes
You can turn off the anti-theft feature by turning off BlackBerry Protect on your device. To turn off BlackBerry Protect, you
must enter the password for your BlackBerry ID.